Netviewer Support is a useful application for remote maintenance, desktop sharing and remote support. Netviewer Support is a handy tool for remote maintenance, desktop sharing and remote support. The main function of Netviewer is to transfer a user's screen to another computer, known as desktop sharing. If your session partner grants you remote control rights, you will have the ability to execute mouse and keyboard commands on his computer, whereby the other person always has the power to decide which applications you may see and control remotely.Īs the consultant, you also have access to a variety of administrative tools for session planning and user administration.ĭuring a Netviewer session, both session partners benefit from functions in the Netviewer Control panel, such as video and audio transmissions, file transfer, etc. To reverse roles during an ongoing session, simply change the direction of viewing. A participant sees on his own screen a depiction of your complete desktop. When you start a Netviewer session as a consultant, you initially show your own screen. The participant uses a nonlicensed participant program that he can obtain from the consultant's web site or other source. The consultant uses the Netviewer Support Consultant program that he or she has licensed from Netviewer.Ģ. To start a Netviewer session, each side needs only an Internet connection and the Netviewer program, which is available immediately without installation:ġ. Neither the consultant nor participant require any installation or configuration. a participant who enters a session that has already started the consultant who organizes, opens, and directs the Netviewer sessionĢ. Two roles always participate in a Netviewer session:ġ.
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Its features also make Netviewer Support ideally suited to selling your software or other products and services. This saves considerable amounts of time, and therefore money, when providing internal or external support. Netviewer Support enables two people to work together interactively by sharing their screens and even granting remote-control rights to each other.
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